Privacy policy
This Privacy Policy explains how forcielo.shop (“the website”, “we”, “us” or “our”) collects, uses and shares your personal data when you visit our website or make a purchase.
All data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and current Italian and European legislation.
Contact details
If you have any questions about this policy or how we process your personal data, please contact us:
What data do we collect?
Device information
Purpose
• To ensure the website functions correctly and displays properly
• To improve performance and the user experience
Source
Collected automatically via cookies, log files, tags and pixels
Examples
• Browser type and version
• IP address
• Time zone
• Cookie data
• Pages visited and search terms
Order information
Purpose
• Process and dispatch orders
• Manage payments
• Send order and dispatch confirmations
• Communicate with customers
• Prevent fraud
Source
Data provided directly by you at the time of purchase
Examples
• First name and surname
• Billing and delivery address
• Payment details (we do not store full card details)
• Email address
• Telephone number
Customer service details
Purpose
• To handle enquiries and communications
• To provide support
Source
Straight from you
How we use your personal data
We use your data to:
• Provide our services and deliver products
• Process payments and manage orders
• Communicate with you
• Improve our website and services
• Send marketing communications (only with your consent)
• Prevent fraud and abuse
Sharing of personal data
We only share your data when necessary with trusted service providers, including:
• Shopify (platform and hosting)
• Payment providers (Stripe, PayPal, Klarna, etc.)
• Delivery companies
• Analytics and advertising platforms (Google Analytics, Meta/Facebook Ads)
We may also disclose data where required by law.
Cookies, advertising and analytics
We use cookies for:
• Web traffic analysis
• Marketing
• Ad personalisation
Some limited data may be shared with advertising platforms to display relevant adverts.
Opt-out options
• Google Ads settings
• Facebook Ads settings
• Bing Ads settings
• Digital Advertising Alliance opt-out
Cookies
Cookies are used to:
• Improve the user experience
• Save preferences
• Analyse the website’s performance
You can block or delete cookies via your browser. Some website features may be restricted.
Data retention
Personal data is retained only for as long as is necessary to:
• Provide the services requested
• Comply with legal, tax and accounting obligations
• Resolve disputes and comply with legal obligations
Children
This website is not intended for children under the age of 13.
We do not knowingly collect personal data from children.
Your rights (GDPR)
You have the right to:
• Access your data
• Request rectification
• Request erasure (‘right to be forgotten’)
• Restrict processing
• Object to processing
• Receive your data in a portable format
• Withdraw your consent at any time
📅 Opening hours: Monday to Friday, 9 am–8 pm