Shipping policy
Thank you for shopping at forcielo.shop.
We are committed to providing a transparent, reliable and efficient delivery service to our customers in the United Kingdom.
1. Order processing
• Orders are processed within 1–3 working days of confirmation
• Working days: Monday to Friday (excluding public holidays)
• Orders placed after 2.00 pm will be processed on the next working day
• Once your order has been dispatched, you will receive a confirmation email
2. Delivery charges and delivery times
📦 Standard delivery – UK
• Free delivery
• Delivery time after dispatch: 5–9 working days
• Estimated total delivery time: 6–12 working days from the date of order
⚠ Delivery times are approximate and may vary depending on the courier, weather conditions or periods of high demand.
3. Order tracking
• You will receive the tracking number by email once your order has been dispatched
• It may take up to 24 hours for the tracking information to be updated
4. Undeliverable or returned parcels
If a parcel is returned due to:
• Incorrect address
• Failure to collect
• Refusal of delivery
Our customer service team will contact you to arrange a new delivery.
⚠ Additional charges may apply for redelivery.
5. Delayed, lost or damaged parcels
If your order is delayed, lost or damaged, please contact us within 7 days of the expected delivery date.
Depending on the circumstances, we offer:
• A replacement
• A new delivery
• A refund
📅 Opening hours: Monday to Friday, 9 am–8 pm